Senior Vice President of Mortgage Operations

1 week ago

Houston, Texas, United States CU ALLIANCE, LLC Full time
Job Overview

POSITION SUMMARY:

The Senior Vice President of Mortgage Servicing plays a crucial role in shaping and enhancing the mortgage servicing division by delivering strategic insight, fostering leadership, and cultivating a collaborative environment for our investors and clients. This role requires strict adherence to compliance standards and regulatory frameworks established by governing bodies.

KEY RESPONSIBILITIES:

  • Formulate and implement strategic initiatives for mortgage servicing operations that align with the organization's overarching goals.
  • Lead and guide the mortgage servicing team, promoting a culture of excellence, teamwork, and innovation.

Operational Management:

· Supervise all facets of mortgage servicing operations, including payment processing, escrow management, loan modifications, default management, and investor reporting.

· Ensure adherence to all applicable regulations, including RESPA, TILA, and CFPB standards.

· Drive the adoption of best practices and process enhancements to improve operational efficiency and effectiveness.

Risk Mitigation:

· Design and execute risk management strategies to minimize operational, compliance, and credit risks associated with mortgage servicing functions.

· Regularly assess key performance indicators and metrics to proactively identify and address potential risks.

Customer Engagement:

· Advocate for a customer-focused approach in mortgage servicing, ensuring prompt and accurate resolution of customer inquiries and issues.

· Initiate programs aimed at improving overall customer satisfaction and experience.

Vendor Relations:

· Oversee relationships with external vendors and servicing partners, including loan servicers, technology providers, and legal advisors.

· Assess vendor performance to ensure compliance with service level agreements and contractual commitments.

Financial Oversight:

· Collaborate with executive leadership to manage the servicing budget, optimize resource distribution, and control expenditures.

· Analyze financial performance indicators and provide insights to senior management to facilitate informed decision-making.

REQUIRED SKILLS AND QUALIFICATIONS:

  • Conduct thorough process management evaluations to ensure operational efficiency.

· Experience with Encompass administration is essential.

· Proficient in FNMA, FHLMC, FHA, and VA guidelines, as well as the use of FNMA and FHLMC's automated systems.

· Comprehensive understanding of RESPA guidelines to keep staff updated on regulatory changes.

· Ability to adapt to changes in business operations with minimal notice while maintaining high performance.

· Strong customer service skills are essential.

  • Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • Professional demeanor and effective communication skills are required.

EXPERIENCE:

· A bachelor's degree in business administration, finance, or a related discipline is required; an MBA or advanced degree is preferred.

· At least 10 years of experience in mortgage servicing, with a minimum of 5 years in a leadership capacity.

· Extensive knowledge of mortgage servicing regulations, industry developments, and best practices.

· Proven success in strategic planning, process enhancement, and risk management.

· Strong leadership capabilities with the ability to inspire and motivate team members.

· Excellent communication, negotiation, and interpersonal skills.

· Familiarity with mortgage servicing software and systems; experience with FICS's Mortgage Servicer is a plus.

SUPERVISORY RESPONSIBILITIES:

Management of the Servicing Team.

FISCAL RESPONSIBILITY: Yes.

This role is ideal for a results-driven leader dedicated to achieving business success through strategic initiatives, process optimization, and effective team leadership.

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