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Front Office Coordinator

2 months ago

Glen Allen, United States Aloft - Richmond West Full time

Join Our Team as a Front Desk Representative

Are you seeking a rewarding opportunity in the hospitality sector with a reputable organization? At Aloft - Richmond West, we are looking for a dedicated Front Desk Representative to enhance our guest experience.

About Us:
We are a leading hotel management company, recognized for our commitment to excellence and growth. Our portfolio includes a diverse range of hotels, and we take pride in our internal promotion policy.

What We Offer:
We provide a competitive salary along with a comprehensive benefits package, which includes:

  • Medical, vision, and dental insurance
  • Life insurance options
  • Short and long-term disability coverage
  • 401-K retirement plan
  • Paid time off
  • Employee assistance program
  • Hotel discounts and additional perks

Position Overview:
As a Front Desk Representative, you will be responsible for:

  • Managing incoming phone calls and guest inquiries
  • Checking guests in and out of the hotel
  • Taking and managing reservations
  • Providing exceptional customer service and addressing guest concerns

Key Responsibilities:
- Oversee daily front desk operations
- Welcome guests and assist with their needs
- Function as a night auditor when required
- Conduct daily briefings with the front desk team
- Collaborate with other departments as necessary
- Perform any other related duties as assigned

If you are passionate about hospitality and eager to advance your career, we encourage you to consider this opportunity with us.