Front Desk Agent
6 days ago
The Front Desk Agent at the Hilton Garden Inn Richmond Innsbrook is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS:
- Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand/restricted dates.
- Take all necessary information when taking room reservations and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
- Restocks front desk area and supplies as required or assigned by immediate supervisor.
- Ability to follow a checklist.
- Perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task.
- Demonstrate the ability to be detail oriented.
- Demonstrate the ability to problem solve to effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must have the ability to obtain alcohol awareness certification as required by the State.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
- Experience in a hotel or a related field.
- Brand knowledge and experience.
Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
-
Front Desk Agent
2 months ago
Glen Allen, United States Extended Stay Richmond Glen Allen Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Representative
3 days ago
Glen Allen, Virginia, United States Richmond Marriott Short Pump Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Richmond Marriott Short Pump. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesProvide warm and welcoming service to guests,...
-
Front Desk Agent
3 months ago
Glen Allen, United States Richmond Marriott Short Pump Full timeJob DescriptionJob DescriptionYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingWho we are:Top Notch Talent + World Class HospitalityWe take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.We are a company with a culture that understands relationships and Team First! We...
-
Front Desk Agent
3 months ago
Glen Allen, United States Richmond Marriott Short Pump Full timeYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingWho we are:Top Notch Talent + World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism,...
-
Front Desk Representative
4 weeks ago
Glen Allen, United States aloft.com Full timeLooking for a hotel Front Desk Representative position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow? Join us at Shamin Hotels! We are central Virginia's largest hotel management company! Having tripled in size to 60 hotels over the past ten years and with an aggressive portfolio across full and select...
-
Front Desk Agent
3 months ago
Glen Burnie, United States Hampton Inn Baltimore Glen Burnie Full timeInnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...
-
Front Desk Specialist
4 weeks ago
Glen Allen, United States Dude Ranch Pet Resort Full timeJob DescriptionJob DescriptionPET CARE FRONT DESK SPECIALIST"Tending to the needs of current clients from over the years, and creating relationships with new clients for the years to come."--->> SEEKING THE RIGHT FIRST IMPRESSION--->> SEEKING THE RIGHT LAST IMPRESSIONIs this you???Love pets especially dogs?Comfortable on the phone and on computers?Happy...
-
Front Desk Associate
3 months ago
Allen, United States Crunch Fitness - CR Holdings Full timeJob DescriptionJob DescriptionFront Desk AssociateHere We GROW Again! Are you a potential Front Desk Associate and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...
-
Front Desk Patient Services Representative
3 months ago
Glen Allen, United States Master Center for Addiction Medicine Full timeBecome a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...
-
Front Desk Patient Services Representative
1 month ago
Glen Allen, United States Master Center for Addiction Medicine Full timeJob DescriptionJob DescriptionBecome a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.Master Center for Addiction Medicine is a private, outpatient...
-
Front Desk Patient Services Representative
3 weeks ago
Glen Allen, United States Master Center for Addiction Medicine Full timeBecome a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...
-
Front Office Coordinator
1 week ago
Glen Allen, United States Aloft - Richmond West Full timeJoin Our Team as a Front Desk RepresentativeAre you seeking a rewarding opportunity in the hospitality sector with a reputable organization? At Aloft - Richmond West, we are looking for a dedicated Front Desk Representative to enhance our guest experience.About Us:We are a leading hotel management company, recognized for our commitment to excellence and...
-
Front Desk Representative
1 week ago
Glen Rose, United States Talent Groups Full timeTitle: Front Desk Representative Rate: $23/hr W2 Direct Hire Onsite fully in Glen Rose, TX Must be able to work M-F 7am-4pm and a rotating weekend Position Overview: We are seeking a professional Hotel Representative to manage guest check-ins and check-outs while delivering outstanding customer service. This role is essential in creating a welcoming...
-
Front Desk
3 months ago
Glen Allen, United States Grand Fitness Mgmt, LLC Full timeJob DescriptionJob DescriptionDescription:Job SummaryAs a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! All of our Team Members at Planet Fitness share one thing in common –...
-
Front Desk Representative
2 weeks ago
Glen Rose, United States Talent Groups Full timeTitle: Front Desk Representative Rate: $23/hr W2Direct HireOnsite fully in Glen Rose, TXMust be able to work M-F 7am-4pm and a rotating weekendPosition Overview: We are seeking a professional Hotel Representative to manage guest check-ins and check-outs while delivering outstanding customer service. This role is essential in creating a welcoming atmosphere...
-
Front Desk Representative
2 days ago
Glen Rose, United States Talent Groups Full timeTitle: Front Desk Representative Rate: $23/hr W2Direct HireOnsite fully in Glen Rose, TXMust be able to work M-F 7am-4pm and a rotating weekendPosition Overview: We are seeking a professional Hotel Representative to manage guest check-ins and check-outs while delivering outstanding customer service. This role is essential in creating a welcoming atmosphere...
-
Hotel Front Desk Attendant
3 months ago
Glen Mills, United States Residence Inn Philadelphia Glen Mills Full timeDescription Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...
-
Guest Services Representative
2 weeks ago
Glen Allen, Virginia, United States Richmond Marriott Short Pump Full timeOpportunityBecome a part of Richmond Marriott Short PumpAbout Us:Commitment to Hospitality ExcellenceAt Richmond Marriott Short Pump, we emphasize proactive hotel management and bring a wealth of experience in the hospitality sector. Our ethos revolves around collaboration, professionalism, and integrity to provide outstanding service to our patrons.Why Work...
-
Guest Services Representative
2 weeks ago
Glen Allen, Virginia, United States Richmond Marriott Short Pump Full timeOpportunityBecome a part of Richmond Marriott Short PumpAbout Us:Commitment to Hospitality ExcellenceAt Richmond Marriott Short Pump, we focus on hands-on hotel management with a wealth of experience in the hospitality sector. Our culture fosters teamwork, professionalism, and integrity to provide outstanding service to our guests.Why Work With Us:The Team....
-
Guest Services Representative
2 weeks ago
Glen Allen, Virginia, United States Richmond Marriott Short Pump Full timeOpportunityBecome a Part of Richmond Marriott Short PumpAbout Us:Commitment to Excellence in HospitalityAt Richmond Marriott Short Pump, we emphasize hands-on management and have a wealth of experience in the hospitality sector. Our culture fosters teamwork, professionalism, and integrity to provide outstanding service to our guests.Why Work With Us:The...