Front Office Coordinator
1 month ago
Job Summary:
Athletico Physical Therapy is seeking a highly skilled and compassionate Front Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional customer service to our patients and physical therapy staff.
Key Responsibilities:
- Provide professional and friendly service to all patients and physical therapy staff in all interactions.
- Manage clinic scheduling to ensure optimal patient flow and match patients with the best clinician for their needs.
- Coordinate new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
- Verify patient medical insurance information and manage patient insurance requirements.
- Communicate patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
- Assist with managing patient expectations based on clinical findings and provide post-care support.
- Organize cultural moments to recognize and appreciate patients' achievements.
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Requirements:
- High School Diploma or GED.
- Excellent customer service skills.
- Proficient with MS Office, Outlook, and Excel.
- Knowledge of healthcare insurance benefits and coverage preferred.
- Experience with requesting and managing customer payments preferred.
Work Environment:
Athletico Physical Therapy offers a dynamic and supportive work environment with opportunities for growth and development.
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