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Technical Service Specialist

2 months ago

Rochester, New York, United States Fresenius Kabi Full time

Position Overview
The Technical Service Specialist plays a crucial role in delivering expert guidance and assistance to clients regarding the operation and upkeep of company products.

This role serves as the primary technical contact for customers facing service-related challenges. The Specialist will showcase the functionalities and benefits of the products offered.

Collaboration
Work in close partnership with sales, marketing, quality assurance, and research and development teams to address customer inquiries, identify corrective measures, and ensure follow-up.

Key Responsibilities

  • Install, test, operate, maintain, repair, and enhance equipment within the timelines set by service management.
  • Conduct preventative maintenance as per established protocols, maintaining performance and maintenance logs for the equipment.
  • Provide training and support to customer personnel in the establishment of operational, maintenance, and inspection procedures.
  • Investigate equipment malfunctions to identify root causes and recommend solutions.
  • Offer insights and assist in implementing design modifications to enhance equipment performance and reduce operational costs.
  • Participate in the planning phase of installations as needed.
  • Uphold customer satisfaction through effective communication regarding services rendered, arrival times, and any service-related issues, while maintaining a professional demeanor.
  • Manage company resources effectively, including vehicles, computers, inventory, testing equipment, and tools.
  • Ensure compliance with company policies and programs related to health, safety, environment, energy, and quality management systems.

Qualifications

  • At least 1 year of experience in a similar field-based repair role.
  • Proficient in computer applications, particularly Microsoft Windows and Office Suite (Word, Excel, PowerPoint, Access).
  • Valid driver's license required.
  • Ability to obtain credit approval for a corporate credit card.
  • Strong verbal and written communication skills.
  • Independent and analytical thinker.
  • Detail-oriented with strong problem-solving abilities.
  • Capable of lifting up to 50 pounds and performing physical tasks.
  • Willingness to work extended hours, including weekends and holidays.
  • Occasional overnight travel may be required.
  • Must meet all requirements for access to customer sites, including compliance with health and safety regulations.
  • Participate in various work activities as assigned by management.

Additional Information
We provide a competitive salary and benefits package, including medical, dental, and vision coverage, life insurance, disability, a 401K plan with company matching, and a wellness program.

Job Type: Full-time

Pay: $55, $66,539.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekends as needed

Experience:

  • Experience with programmable logic controllers: 1 year (Preferred)
  • Mechanical knowledge: 1 year (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: On the road