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Customer Service Representative

2 months ago

Schaumburg, Illinois, United States Marriott Schaumburg Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent/AYS Operator to join our team at Marriott Schaumburg. This role is responsible for providing exceptional service to internal and external guests, ensuring a positive experience from initial contact to departure.

The ideal candidate will possess excellent communication skills, be able to multitask, and maintain a professional demeanor in a fast-paced environment. Primary responsibilities include responding to incoming calls, directing callers to appropriate destinations, and expediting guest requests to relevant departments.

Key Responsibilities
  • Guest Service: Provide exceptional service to internal and external guests, ensuring a positive experience from initial contact to departure.
  • Communication: Respond to incoming calls, direct callers to appropriate destinations, and communicate effectively with guests and departments.
  • Request Fulfillment: Expedite guest requests to relevant departments, ensuring timely and efficient resolution.
  • Knowledge and Compliance: Maintain complete knowledge of departmental policies, service procedures, and standards, and comply with all relevant regulations.
  • Equipment Maintenance: Maintain complete knowledge of correct maintenance and use of equipment.
Requirements
  • Education: High school diploma or equivalent required, and college degree preferred.
  • Experience: Front Desk or Reservations experience preferred.
  • Skills: Excellent communication skills, ability to multitask, and maintain a professional demeanor in a fast-paced environment.
About Marriott Schaumburg

Located in the northwest suburbs of Chicago, Marriott Schaumburg offers easy access to the highway and proximity to the Schaumburg Convention Center. Our hotel provides a convenient location for business travelers and a relaxing atmosphere for leisure guests.