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Customer Service Ambassador

2 months ago

Schaumburg, Illinois, United States Beacon Hill Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Beacon Hill. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving customer issues, and maintaining a positive and professional demeanor in all interactions.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Processing: Enter customer orders, process transactions, and ensure accurate and timely processing.
  • Relationship Building: Maintain customer relationships by responding to inquiries, resolving issues, and providing exceptional customer service.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, and issues.
  • Research and Resolution: Gather and research information to resolve customer issues and provide solutions.
  • Communication: Communicate with customers via various channels to provide real-time support and assistance.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers.
  • Empathy and Listening Skills: Demonstrate empathy and strong listening skills to understand customer needs and concerns.
  • Technical Skills: Familiarity with MS Office and other similar systems to efficiently process customer orders and transactions.
  • Customer Service Experience: Minimum 2 years of customer service experience, with a strong desire to help customers resolve challenges and take ownership of issues.
  • Organizational and Multitasking Skills: Possess excellent organizational and multitasking skills to effectively manage multiple customer interactions and tasks.
About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We are committed to providing a positive and inclusive work environment for all employees.