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Customer Service Representative

2 months ago

Schaumburg, Illinois, United States Marriott Schaumburg Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent/AYS Operator to join our team at Marriott Schaumburg. This role is responsible for providing exceptional service to internal and external guests, ensuring a positive experience from initial contact to departure.

The ideal candidate will possess excellent communication skills, be able to multitask, and maintain a professional demeanor in a fast-paced environment. Primary responsibilities include responding to incoming calls, directing callers to appropriate destinations, and expediting guest requests to relevant departments.

Key Responsibilities
  • Guest Service: Provide exceptional service to internal and external guests, ensuring a positive experience from initial contact to departure.
  • Communication: Respond to incoming calls, direct callers to appropriate destinations, and communicate effectively with guests and departments.
  • Request Fulfillment: Expedite guest requests to relevant departments, ensuring timely and efficient resolution.
  • Knowledge and Compliance: Maintain complete knowledge of departmental policies, service procedures, and standards, and comply with all relevant regulations.
  • Equipment Maintenance: Maintain complete knowledge of correct maintenance and use of equipment.
Requirements
  • Education: High school diploma or equivalent required, and college degree preferred.
  • Experience: Front Desk or Reservations experience preferred.
  • Skills: Excellent communication skills, ability to multitask, and maintain a professional demeanor in a fast-paced environment.
About Marriott Schaumburg

Located in the northwest suburbs of Chicago, Marriott Schaumburg offers easy access to the highway and is close to the Schaumburg Convention Center. Our hotel provides a convenient location for business travelers and a relaxing atmosphere for leisure guests.