Customer Experience Representative

6 days ago


Rochester, New York, United States Salzman Group Full time
Job Description

Job Title: Customer Experience Agent

Company: Salzman Group

Job Type: Full-time

Location: Remote

Job Category: Customer Service

About Us: Salzman Group is a leading provider of coffee solutions, dedicated to delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Customer Support: Respond to customer inquiries in a timely and effective manner, providing solutions to their coffee-related issues.
  • Product Expertise: Develop in-depth knowledge of our espresso machines, grinders, and coffee makers, and provide expert advice to customers.
  • Communication: Communicate effectively with customers via phone, email, and live chat, ensuring their needs are met and their concerns are addressed.
  • Goal Achievement: Meet or exceed daily, weekly, and monthly performance goals, demonstrating a commitment to excellence.
  • Team Collaboration: Participate in feedback loops with management and other departments to improve company processes, policies, and support materials.
  • Continuous Learning: Stay up-to-date with industry trends and developments, applying this knowledge to enhance customer experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, with a passion for coffee and customer satisfaction.
  • Availability: Availability to work a variety of shifts, including weekends and holidays.
Perks
  • Competitive Pay: $18.00-$20.00/hour.
  • Benefits: Comprehensive health and dental insurance, 401(k) plan with company contribution, and paid time off.
  • Professional Development: Opportunities for growth and advancement within the company.
  • Work Environment: Modern office setting with a fully stocked kitchen and unlimited coffee.


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