Customer Experience Specialist

6 days ago


Rochester, New York, United States DISH Full time
Job Summary

About DISH

DISH is a leading provider of satellite television services, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years, with a focus on delivering exceptional customer experiences.

Job Description

Job Duties and Responsibilities

  • Represent DISH in customers' homes, delivering TV and Smart Home solutions to millions of customers.
  • Build rapport with customers, educating and connecting them with every home visit.
  • Install and configure DISH equipment, ensuring a seamless customer experience.
  • Provide technical support and troubleshooting services to resolve customer issues.
  • Work collaboratively with other teams to ensure timely and efficient service delivery.

Requirements

  • Aptitude to build rapport quickly and provide excellent customer service.
  • Ability to stand on a high ladder (up to 40 feet) for long periods of time, lift over 70 lbs at a time, and remain within individual weight limit requirements.
  • Ability to crawl into small spaces and work in varying climates/weather conditions.
  • A valid driver's license in the state of employment, with a driving record that meets DISH's safety standards.
  • Travel may be required.

Benefits

  • Guaranteed promotion after 6 months with a $1.00 per hour pay increase.
  • Performance Incentives with the potential for up to $6,400 in the first year and $9,100 each following year.
  • Paid training, paid time off, and paid holidays.
  • 4-day work week with opportunities to work overtime.
  • Medical, Dental, Vision, and Life Insurance packages, as well as a Health Savings Account.
  • Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans.
  • 401(K) with company match and Employee Stock Purchasing Program (ESPP).
  • Tuition Reimbursement.
  • DISH-supplied van, tools, and uniforms.

What We Offer

DISH is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. We believe in empowering our employees to succeed and thrive in their roles.



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