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Customer Service Representative

2 months ago

Rochester, New York, United States MVP Health Care Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MVP Health Care. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to member inquiries, questions, and concerns regarding enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
  • Provide world-class customer care to internal and external customers while consistently adhering to all call handling objectives.
  • Act as a liaison between our internal and external customers, responding to all calls in a polite and professional manner.
  • Perform data input in a highly accurate and timely manner on all customer contacts.
  • Simultaneously access multiple databases while addressing customer needs.
  • Clearly explain all policies and procedures on both incoming and out-going calls, and consistently educate members about their benefits and MVP's procedures.
Requirements
  • High School Diploma or equivalent when possesses customer service employment experience.
  • Minimum of 1-3 years customer service experience and/or relevant office experience required.
  • Experience in positions where adherence to strict confidentiality is required.
  • Must possess strong problem-solving skills, effective verbal and written communication skills, interpersonal skills, and demonstrated excellent customer service skills.
  • Must exhibit good judgment, superior accountability, and ability to follow through.
What We Offer
  • Growth opportunities to uplevel your career.
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team.
  • Competitive compensation and comprehensive benefits focused on well-being.
  • An opportunity to shape the future of healthcare by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York.
Work Environment

This is a remote position, and applicants must be located within a one-hour distance of Rochester, New York; Tarrytown, New York; or Schenectady, New York.