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Customer Service Representative

2 months ago

Rochester, New York, United States Van C. Travis III - State Farm Agency Full time
Job Opportunity

**About Us**

Van C. Travis III - State Farm Agency is a dynamic and growing business seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service Representative.

**Job Summary**

We are looking for a professional who is passionate about delivering exceptional customer service and has a strong desire to grow with our organization. As a Licensed Customer Service Representative, you will play a critical role in helping our customers achieve their insurance goals and providing them with a remarkable experience.

**Key Responsibilities**

  • Establish and maintain strong relationships with customers through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic and demonstrate a total commitment to success each and every day.

**What We Offer**

  • A competitive hourly rate of $21.25 up to $28.25, plus incentive/production compensation, monthly, quarterly, and annual bonuses.
  • A comprehensive benefits package, including medical, dental, and paid holidays/paid time off.
  • A 401K plan with a generous match.
  • Valuable experience and growth opportunities within our agency.

**Requirements**

  • Property & Casualty license (required).
  • Life and Health license (must be able to obtain).
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal, and listening.
  • People-oriented.
  • Organizational skills.
  • Self-motivated.
  • Detail-oriented.
  • Proactive in problem-solving.
  • Dedicated to customer service.
  • Able to learn computer functions.
  • Pride in getting work done accurately and timely.
  • Ability to work in a team environment.
  • Ability to multi-task.
  • Provide timely and thorough activity reports to the agent.
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.