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Customer Service Representative
2 months ago
The Young Men's Christian Association of Rochester is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our members, answering questions, and resolving issues in a timely and professional manner.
Key Responsibilities- Member Service: Provide a positive and welcoming experience for all members, answering questions and resolving issues in a timely and professional manner.
- Membership Sales and Support: Sell and promote membership packages, answer questions, and resolve issues related to membership sales and support.
- Front Desk Operations: Manage the front desk area, including answering phones, responding to emails, and handling cash and credit transactions.
- Communication and Teamwork: Communicate effectively with members, staff, and management to ensure seamless service delivery and resolve any issues that may arise.
- Continuous Learning: Stay up-to-date on membership policies, procedures, and promotions to provide accurate information to members and staff.
- Education: High school diploma or equivalent required.
- Experience: At least one year of customer service experience required.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in cash handling and basic math skills.
- Certifications: CPR/AED and First Aid certifications required or the ability to obtain within 60 days of hire.
The Member Service Representative will work in a fast-paced environment, interacting with members, staff, and management on a regular basis. The position requires the ability to sit and stand for extended periods, bend and stoop frequently, and lift up to 15 pounds.
