Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at KETER ENVIRONMENTAL SERVICES LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our commercial customers, scheduling services, and resolving any issues that may arise.
Key Responsibilities- Schedule Services: Coordinate with customers to schedule permanent and temporary waste management services for commercial clients.
- Resolve Service Issues: Research and resolve any service problems or concerns that may arise, ensuring timely and effective resolution.
- Communicate with Customers and Vendors: Maintain open and professional communication with customers and vendors to ensure seamless service delivery.
- Record Keeping: Accurately maintain detailed records of customer interactions, service schedules, and issue resolutions.
- Special Projects: Assist with special projects as assigned, including resolution of billing discrepancies with vendors.
- Customer Service Experience: Previous customer service experience is required, with a strong preference for experience in the waste management industry.
- Communication Skills: Excellent verbal and written communication skills are essential for success in this role.
- Self-Motivation and Organization: Be self-motivated, able to work independently, and organized with a flexible approach to meeting customer needs.
- Persistent Follow-up: Demonstrate persistent follow-up skills to ensure timely resolution of customer issues.
- Technical Skills: Must be PC proficient, including database management, email, and internet-based systems.
- Education: An associate's degree or equivalent experience is preferred.
This role offers a competitive hourly wage of $20-$26 per hour, along with a comprehensive benefits package, including medical insurance, health savings accounts, dental insurance, holidays, paid time off, 401(k) retirement savings, and more.
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