Brokerage Services Customer Support Specialist
2 weeks ago
Brokerage Services Customer Support Specialist
About this role:
Wells Fargo is seeking a Customer Support Specialist to assist in delivering exceptional service to our clients.
Key Responsibilities:
- Provide assistance with financial products and services.
- Identify and propose enhancements to the customer service experience, ensuring efficient resolution of client inquiries.
- Handle moderately complex customer support tasks with professionalism.
- Receive guidance from the customer service supervisor and escalate complex issues as necessary.
- Collaborate with the customer service team to address intricate customer challenges.
- Facilitate training on policies and procedures, offering support to less experienced team members and clients.
Required Qualifications:
Minimum of 2 years in Customer Service, Financial Services, or Contact Center roles, or equivalent experience through a combination of work history, training, military service, or education.
Preferred Qualifications:
- A Bachelor’s degree or higher.
- Experience in the brokerage industry.
- Background in contact center operations.
- Military experience related to personnel benefits management or human resources.
- Experience in military intelligence or analytics, including project management and finance management.
- Familiarity with military protocols and support systems.
Diversity and Inclusion:
At Wells Fargo, we are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of their background.
Our employees play a crucial role in building strong customer relationships while adhering to a culture of risk management and compliance. They are responsible for executing all relevant risk programs and ensuring adherence to Wells Fargo policies and procedures.
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