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Beauty Customer Support Specialist
2 months ago
We are in search of a Customer Service Associate (Beauty Specialist) to assist our esteemed clients and customers through various communication channels including email, SMS, and inbound calls. The ideal candidate possesses a genuine passion for the beauty sector, is enthusiastic about making a positive difference, and is seeking a stable role within a reputable organization.
Work Schedule- Shift: Monday - Friday 7:00 AM - 3:30 PM MST
- Possibility of a hybrid work arrangement, featuring four days onsite and one day remote.
- Handle incoming customer inquiries via calls, texts, and emails, addressing everything from basic questions to order processing and issue resolution.
- Engage with clients in a prompt, organized, and professional manner.
- Balance customer advocacy with effective business negotiation.
- Gather and relay customer feedback regarding product quality and purchasing experiences for ongoing enhancement.
- Familiarize oneself with various brands within the organization.
- Strong communication skills, both written and verbal.
- Experience in customer service with proactive and logical problem-solving abilities.
- Ability to type quickly and accurately while taking notes.
- Experience in beauty or cosmetology is advantageous.
- Must exhibit a friendly, patient, and helpful attitude as a team player.
- Proficient in computer usage and comfortable navigating multiple software applications and the Internet.
- High School diploma or GED required; some college coursework is preferred.
- Bilingual in Spanish is a plus.
- References from previous work and personal experiences are required.
- Eligibility for a quarterly bonus of 5%.
- 401(k) plan with company matching up to 4%.
- Paid vacation and holiday leave.
- Comprehensive medical, dental, and vision coverage.
- Life and AD&D insurance.
- Access to a wide range of discounted beauty products.
- Opportunities for professional growth and advancement.
Beauty Industry Group is a prominent consumer beauty products firm with a dynamic and expanding portfolio of beauty brands. Our extensive portfolio includes several well-known and highly regarded hair extension brands that cater to various distribution channels. BIG stands as the largest hair extension business in the U.S. and ranks among the largest globally, focusing on the professional extensions segment.
With a workforce of over 500 dedicated professionals, BIG fosters a unique and empowering work environment for motivated individuals eager to see the impact of their contributions. Our management team is youthful and entrepreneurial, nurturing a vibrant culture that values excellence, transparency, diversity, and integrity.
