Beauty Customer Support Specialist

2 weeks ago


Salt Lake, Utah, United States Beauty Industry Group Full time
Job Overview

We are in search of a Customer Service Associate (Beauty Specialist) dedicated to assisting our esteemed clients and customers through various communication channels, including email, SMS, and inbound calls. The perfect candidate will possess a strong passion for the beauty sector, a desire to make a meaningful difference, and an interest in a stable career with a reputable organization.

Key Responsibilities
  • Manage incoming customer inquiries via calls, texts, and emails, addressing everything from basic questions to order processing and issue resolution.
  • Engage with clients in a prompt, organized, and professional manner.
  • Balance customer support with effective business negotiation.
  • Gather and relay customer feedback regarding product quality and purchasing experiences to drive continuous improvement.
  • Familiarize oneself with various brands within the organization.
Qualifications
  • Excellent communication skills, both written and verbal.
  • Experience in customer service with strong problem-solving abilities.
  • Proficient typing and note-taking skills.
  • Background in beauty or cosmetology is advantageous.
  • A collaborative team player with a calm, patient, and supportive attitude.
  • Comfortable with computer systems and navigating multiple software applications.
  • High School diploma or GED; some college coursework is preferred.
  • Bilingual in Spanish is a plus.
  • References from previous work and personal experiences are required.
Employee Benefits
  • Eligibility for a quarterly bonus of 5%.
  • 401(k) plan with company matching up to 4%.
  • Paid vacation and holiday leave.
  • Comprehensive medical, dental, and vision coverage.
  • Life and AD&D insurance.
  • Access to a wide range of discounted beauty products.
  • Opportunities for professional growth and advancement.

Beauty Industry Group stands as a premier consumer beauty products company, boasting a dynamic and expanding portfolio of beauty brands. Our collection includes several well-known and respected hair extension brands, making us the largest hair extension business in the U.S. and one of the largest globally, particularly in the professional extensions segment.

With a workforce exceeding 500 members, BIG offers a unique and empowering environment for driven professionals eager to see the impact of their contributions. Our management team is youthful and entrepreneurial, fostering a culture that values excellence, transparency, diversity, and integrity.



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