Patient Care Services Coordinator

2 weeks ago


Skokie, Illinois, United States Webster Dental Management Full time

About Webster Dental Management

Webster Dental Management is a prominent organization in the dental sector, boasting over 40 years of excellence in patient care. We are seeking a dedicated Patient Services Representative (PSR) to enhance our administrative team. Our operations span multiple dental practices, supported by a team of over 250 professionals, including dentists, specialists, and support staff.

Position Overview:

  • Title: Patient Services Representative (PSR)
  • Reports to: Practice Manager
  • Employment Status: Non-Exempt
Key Competencies:
  • Outstanding customer service skills
  • Strong communication and interpersonal abilities
  • Meticulous attention to detail and organizational skills
Primary Responsibilities:
The Patient Services Representative will be integral in delivering an exceptional experience for all patients and visitors. Key responsibilities include greeting patients, managing check-in and check-out processes while prioritizing patient confidentiality. The ideal candidate should be enthusiastic, proactive, and enjoy engaging with individuals while handling a high volume of incoming calls.

Specific Duties:
  • Responding to phone inquiries with professionalism
  • Scheduling appointments and assisting patients with their questions
  • Directing clinical inquiries to the appropriate healthcare provider
  • Collaborating with Practice Managers to improve patient satisfaction
  • Managing insurance verifications and clarifications
  • Ensuring a positive patient experience throughout their journey
Qualifications:
  • Alignment with Core Values: Humility, People Focus, Team-oriented, Excellence-driven, and Professionalism
  • Positive attitude and friendly demeanor
  • Experience in the dental field (preferred)
  • Strong attention to detail
  • Familiarity with dental software systems
  • Technologically proficient
  • Ability to multitask and handle multiple calls efficiently
  • Excellent follow-up skills
  • Self-motivated and able to manage time effectively
Essential Qualifications:
  • High School Diploma or Equivalent
  • Exceptional customer service and communication skills
  • Proficient in computer operations
  • Well-organized with strong verbal and written communication abilities
  • Flexible work schedule availability
Preferred Qualifications:
  • Previous experience in dental or healthcare settings
  • Familiarity with medical terminology
Work Environment:
Responsibilities will be conducted within a dental practice setting.

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