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Patient Services Coordinator

2 months ago


Skokie, Illinois, United States Webster Dental Management Full time

About Webster Dental Management

Webster Dental Management is a prominent organization in the dental industry, dedicated to delivering exceptional patient care and service. We are seeking a Patient Services Coordinator to enhance our administrative operations and contribute to our mission of providing outstanding dental experiences.

Position Overview:

  • Job Title: Patient Services Coordinator
  • Reporting To: Administrative Supervisor
  • Employment Status: Non-Exempt
Key Competencies:
  • Outstanding customer service skills
  • Strong communication and interpersonal abilities
  • Meticulous attention to detail and organizational skills
Responsibilities:
The Patient Services Coordinator will be instrumental in delivering a high-quality customer experience for all patients and visitors. Key responsibilities include greeting patients, managing check-in and check-out processes while ensuring patient confidentiality. The ideal candidate should possess a positive attitude, be self-motivated, and enjoy engaging with individuals while managing a significant volume of incoming calls.

Primary Duties:
  • Responding to phone inquiries with professionalism and enthusiasm
  • Scheduling appointments and assisting patients with their questions
  • Directing clinical inquiries to the appropriate healthcare provider
  • Collaborating with administrative supervisors to improve patient satisfaction
  • Managing insurance verifications and clarifications
  • Ensuring a seamless patient experience
Qualifications:
  • Core Values: Humility, People-Centric, Team-Oriented, Excellence-Driven, Professionalism
  • Positive and energetic demeanor
  • Previous experience in dental settings (preferred)
  • Strong attention to detail
  • Familiarity with dental software (e.g., Dentrix/Revenuewell)
  • Proficient in technology
  • Ability to handle multiple tasks and calls simultaneously
  • Excellent follow-up capabilities
  • Self-motivated and capable of managing responsibilities independently
Required Skills:
  • High School Diploma or Equivalent
  • Exceptional communication and customer service skills
  • Proficient in computer applications
  • Organized with strong verbal and written communication skills
  • Flexible work schedule availability
Preferred Skills:
  • Prior experience in dental or healthcare environments
  • Knowledge of medical terminology
Work Environment:
Responsibilities will be performed in a dental practice setting.