Patient Care Coordinator
1 week ago
Webster Dental Management has been a leader in providing exceptional patient care for over 46 years. With a commitment to excellence, we operate multiple dental practices in the Chicagoland area, employing a diverse team of professionals dedicated to enhancing patient experiences.
Position: Treatment Coordinator (TC)
Department: Administration
Reports to: Practice Manager
FLSA Status: Non-Exempt
Core Competencies- Strong negotiation abilities
- Excellent interpersonal communication and customer service skills
- Demonstrated financial insight and business understanding
The primary role of the Treatment Coordinator (TC) is to effectively communicate treatment options and associated financial responsibilities to patients. Acting as a bridge between the healthcare provider and the patient, the TC is responsible for gathering essential information during the initial patient interaction, as well as coordinating and presenting treatment plans.
Specific duties include:
- Optimizing the dentist's schedule for efficiency
- Possessing knowledge of treatment procedures and timelines, while negotiating financial arrangements to enhance patient acceptance
- Preparing and finalizing treatment plans, ensuring all documentation and system records are accurately completed
- Calculating and collecting patient copays, alongside managing certain internal accounting tasks to support the practice's profitability goals
- Verifying patient insurance benefits and ensuring compliance with all benefit requirements
- Maintaining a 95% appointment confirmation rate
- Handling incoming calls and ensuring timely follow-ups
- Creating a supportive environment to address patient concerns regarding treatment and costs
- Performing additional duties as assigned
- High School Diploma or equivalent
- Minimum of 2 years of experience in the dental field
- Clinical background or insurance experience is advantageous
- Comprehensive understanding of dental procedures and the ability to explain them in layman's terms
- Exceptional interpersonal and customer service skills
- Self-motivated individual with strong influencing and negotiation capabilities
- Proficient in basic computer applications and quick to learn new software
- Ability to perform basic arithmetic for understanding financial records and insurance benefits
- Familiarity with ADA codes
- Ability to work effectively within a team environment
Must be able to sit, stand, or walk for extended periods and wear a facemask for prolonged durations.
Work EnvironmentThis position is based in a dental practice setting.
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