Patient Care Services Coordinator

2 weeks ago


Skokie, Illinois, United States Webster Dental Management Full time
Welcome to Webster Dental Management

We are seeking a dedicated Patient Services Representative (PSR) to contribute to our mission of delivering exceptional patient care. With over four decades of experience, Webster Dental Management emphasizes growth, continuous learning, and the integration of advanced technology to ensure optimal service for our patients.

Position: Patient Services Representative (PSR)Type of Organization: Administrative

Reports to: Practice Manager
FLSA Status: Non-Exempt

Essential Skills:
  • Outstanding customer service abilities
  • Strong communication skills
  • Meticulous attention to detail and organizational skills
Key Responsibilities:
  • Deliver superior customer service to patients and visitors
  • Greet patients while ensuring confidentiality
  • Handle incoming calls and schedule appointments
  • Assist with verifying insurance information
  • Work collaboratively with office staff to improve patient experiences
Required Qualifications:
  • Friendly attitude and approachable demeanor
  • Detail-oriented mindset
  • Experience with Dentrix/Revenuewell is advantageous
  • Strong organizational capabilities
  • Ability to manage multiple tasks effectively
  • Self-driven and motivated
Educational Background:

High School Diploma or Equivalent
Proficient in customer service and telephone communication
Skilled in computer applications
Excellent written and verbal communication skills
Flexible working hours

Preferred Experience:
  • Prior experience in a healthcare or dental environment
  • Familiarity with medical terminology
Work Setting:

This role is situated within a vibrant dental practice, where you will collaborate with a team committed to providing the highest standard of care to our patients.



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