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Veterinary Service Coordinator

2 months ago

Skokie, Illinois, United States BluePearl Full time

Join Our Team at BluePearl

BluePearl Pet Hospital is seeking a dedicated Veterinary Receptionist who excels in customer service.

Are you a skilled customer service expert?

Do you provide comfort, guidance, and support?

Are you eager to collaborate with top veterinary professionals?

If you are looking for a role within a team that fosters growth in a supportive environment, we would love to connect with you.

As a Veterinary Receptionist at BluePearl, you play a crucial role in our hospital's success. You will be the first point of contact for clients, ensuring they receive the attention and care they deserve. This position requires the ability to remain calm and compassionate in emotionally charged situations.

Key Responsibilities:

  • Greet clients warmly and maintain friendly eye contact as they enter.
  • Exhibit a welcoming smile and approachable demeanor at all times.
  • Listen attentively to clients' needs.
  • Communicate clearly and calmly, both in person and over the phone.
  • Assess each client's unique situation and their pet's condition upon arrival.
  • Determine the urgency of emergency cases.
  • Direct non-patient inquiries to the appropriate team member.
  • Confirm appointments in advance and provide clients with accurate preparation information.
  • Offer emotional support and resources to clients during difficult times.
  • Act as a liaison between clients and service agencies regarding pet remains.

Why Choose BluePearl?

  • We are passionate about pets and offer Trupanion pet insurance along with discounts for our associates on pet care.
  • We support your professional growth with opportunities for advancement through talent development programs.
  • Continuous learning is vital; we provide an annual education allowance, free training sessions, and access to extensive medical resources.
  • Our team includes a licensed social worker to help maintain a healthy work-life balance in a fast-paced environment.
  • We foster a family-like culture, believing in collaboration to provide exceptional care for pets.

BluePearl is committed to a diverse workplace where all individuals are treated with respect. We are an equal opportunity employer and provide accommodations for applicants with disabilities upon request.