Client Relations Specialist
2 weeks ago
Position Overview:
Enterprise Mobility is thrilled to announce an opening for a Customer Experience Representative (CXR). This role is pivotal in ensuring that our customers receive outstanding service and support during their rental experience.
Joining our team means becoming part of a vibrant and collaborative environment where teamwork and results are highly valued. We pride ourselves on fostering a culture that is both enjoyable and focused on achieving excellence.
Key Responsibilities:
- Deliver exceptional customer service by effectively communicating rental policies, vehicle features, and available services, including optional upgrades and protection products.
- Assist customers with additional needs by providing local information, directions, and service details.
- Conduct follow-up calls for customer feedback and manage various assigned tasks.
- Evaluate the condition of vehicles upon return and report any issues to management.
- Maintain open communication with management regarding customer and vehicle concerns.
- Engage in continuous learning and development through on-the-job training and company-sponsored educational opportunities.
Compensation and Benefits:
This position offers a competitive hourly wage along with the potential for monthly bonuses. Additionally, we provide a comprehensive benefits package that includes:
- Medical, dental, and vision insurance options
- Paid vacation and holidays
- 401(k) plan with company matching
- Profit-sharing opportunities
- Employee discounts
Qualifications:
- Must be at least 18 years of age.
- Possession of a valid driver's license with a clean driving record.
- No recent drug or alcohol-related driving offenses.
- Authorization to work in the United States without requiring sponsorship.
- Willingness to work flexible schedules as required.
We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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