Client Relations Specialist

2 weeks ago


Coraopolis, Pennsylvania, United States Enterprise Holdings Full time

Position Overview:

Enterprise Mobility is thrilled to announce an opening for a Customer Experience Representative (CXR). This role is pivotal in ensuring that our customers receive outstanding service and support during their rental experience.

Joining our team means becoming part of a vibrant and collaborative environment where teamwork and results are highly valued. We pride ourselves on fostering a culture that is both enjoyable and focused on achieving excellence.

Key Responsibilities:

  • Deliver exceptional customer service by effectively communicating rental policies, vehicle features, and available services, including optional upgrades and protection products.
  • Assist customers with additional needs by providing local information, directions, and service details.
  • Conduct follow-up calls for customer feedback and manage various assigned tasks.
  • Evaluate the condition of vehicles upon return and report any issues to management.
  • Maintain open communication with management regarding customer and vehicle concerns.
  • Engage in continuous learning and development through on-the-job training and company-sponsored educational opportunities.

Compensation and Benefits:

This position offers a competitive hourly wage along with the potential for monthly bonuses. Additionally, we provide a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance options
  • Paid vacation and holidays
  • 401(k) plan with company matching
  • Profit-sharing opportunities
  • Employee discounts

Qualifications:

  • Must be at least 18 years of age.
  • Possession of a valid driver's license with a clean driving record.
  • No recent drug or alcohol-related driving offenses.
  • Authorization to work in the United States without requiring sponsorship.
  • Willingness to work flexible schedules as required.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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