Banking Operations Supervisor

2 weeks ago


Virginia Beach, Virginia, United States Dollar Bank Full time

Position Overview:
As a Banking Operations Supervisor, you will be an integral part of a dedicated team focused on delivering outstanding customer service.

Your role will involve engaging in meaningful interactions to foster and enhance customer relationships by recommending suitable banking products and services, including checking accounts, savings options, credit cards, loans, and digital banking solutions.

Training Program:
You will participate in a comprehensive four-month training program designed to equip you with the skills to make informed recommendations using a consultative sales approach.

Additionally, you will gain knowledge on branch operations, including opening and closing procedures, while exercising sound judgment in addressing customer inquiries and concerns.

Qualifications:
A high school diploma or GED is required. A college degree is preferred, or a minimum of one year of demonstrated experience in providing exceptional customer service within the financial services or retail sectors.

Leadership qualities are essential, along with excellent written and verbal communication skills, including professional grammar and demeanor.
Willingness to travel for training purposes is necessary.
All candidates will undergo additional background checks as mandated by regulatory authorities.

Key Responsibilities:
1. Utilize a consultative sales approach to cultivate customer relationships by presenting additional products and services during account openings and service interactions.

2. Achieve this by effectively engaging with customers during conversations and through lobby interactions, while consistently upholding the highest standards of professionalism, integrity, and ethics.

3. Contribute to the growth and retention of deposit and loan customers by initiating new relationships through proactive outreach.

4. Demonstrate sound decision-making skills concerning risk, profitability, operational integrity, and customer service in every interaction.

5. Perform teller duties as needed, maintaining an accurate and efficient transaction processing record.

6. Adhere to all established operational processes and procedures within the branch.

Risk Management:
All employees are accountable for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks encountered daily, in accordance with the company's risk management program.

Compliance with regulatory laws and company policies is a fundamental aspect of all job descriptions.

Employment Status:
Full-time
FLSA Status:
Non-Exempt
Schedule:
Rotating schedule: Monday-Thursday 8:30 AM - 5:15 PM, Friday 8:30 AM - 6:15 PM, Saturday 8:30 AM - 1:15 PM.

Benefits:
Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

Equal Opportunity Employer:
Dollar Bank is an Equal Opportunity Employer, welcoming applications from minority, female, veteran, and disabled candidates.



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