Banking Operations Supervisor

2 weeks ago


Virginia Beach, Virginia, United States Dollar Bank Full time

Position Overview:
As a Banking Operations Supervisor, you will be an integral part of a dedicated team focused on delivering outstanding customer service.

Your role will involve engaging in meaningful interactions to foster and enhance customer relationships by recommending banking solutions such as checking accounts, savings options, credit facilities, loans, and digital banking services tailored to their requirements.

Training Program:
You will undergo a comprehensive four-month training program designed to equip you with the skills to make informed recommendations using a consultative sales methodology.

Additionally, you will acquire knowledge on branch operations, including opening and closing procedures, while exercising sound judgment in addressing customer inquiries and concerns.

Qualifications:
To qualify, you must possess a high school diploma or GED. A college degree is preferred, or at least one year of proven experience in delivering exceptional customer service within the financial services or retail sectors.

A leadership demeanor is essential, along with excellent written and verbal communication skills, demonstrating professionalism in both grammar and demeanor.
Willingness to travel for training purposes is required.
All candidates will undergo further background checks as mandated by regulatory authorities.

Key Responsibilities:
1. Employ a consultative sales approach to cultivate customer relationships by offering additional products and services during account openings and service interactions.

2. Achieve this by effectively engaging in customer conversations and through proactive lobby engagement, while consistently upholding the highest standards of professionalism, integrity, and ethics.

3. Contribute to the growth and retention of both deposit and loan customers by initiating new relationships through outbound calling efforts.

4. Demonstrate sound decision-making skills concerning risk management, profitability, operational integrity, and customer service with every interaction.

5. Perform teller functions as required by branch needs, maintaining an acceptable balancing record while processing transactions accurately and efficiently.

6. Adhere to all established operational processes and procedures within the branch.

Risk Management:
All employees are accountable for serving as risk managers by understanding, reporting, responding to, managing, and monitoring daily risks as outlined in the company's risk management program. Compliance with regulatory laws and internal procedures is a fundamental aspect of all job roles.

Employment Status:
This is a full-time position with a rotating schedule that includes Monday-Thursday from 8:30 AM to 5:15 PM, Friday from 8:30 AM to 6:15 PM, and Saturday from 8:30 AM to 1:15 PM.

Benefits:
Full-time employees are eligible for a comprehensive benefits package, which includes medical, dental, vision, a 401(k) plan with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for a 401(k) plan with immediate vesting, tuition reimbursement, and gym reimbursement.

Equal Opportunity Employer:
Dollar Bank is committed to being an Equal Opportunity Employer, welcoming applications from all individuals regardless of race, gender, veteran status, or disability.



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