Banking Services Supervisor
2 weeks ago
Position Summary:
Become an integral part of a diverse and customer-focused team at Dollar Bank, the largest mutual bank in the nation.
We are dedicated to fostering an inclusive community bank that prioritizes customer investment, employee empowerment, and community enhancement.
The Banking Services Supervisor plays a crucial role in fulfilling this mission by delivering outstanding customer service and engaging in meaningful interactions with clients to cultivate and expand relationships by suggesting banking products and services (such as checking accounts, savings accounts, credit cards, loans, and digital banking solutions) tailored to their needs.You will undergo a comprehensive four-month paid training program designed to equip you with the skills to make informed recommendations using a consultative sales methodology.
Additionally, you will learn the processes for branch operations, including opening and closing procedures, while applying sound judgment in addressing customer inquiries and concerns.
Key Responsibilities:
Utilize a consultative sales approach to enhance customer relationships by presenting additional products and services during account openings and all service interactions within the branch.
This will be accomplished through effective customer engagement and lobby interactions, while consistently upholding the highest standards of professionalism, integrity, and ethics.
Contribute to the growth and retention of both deposit and loan customers by initiating new customer relationships through proactive outreach efforts.Exhibit sound decision-making abilities concerning risk, profitability, operational integrity, and customer service in every interaction.
Perform teller duties as required by branch needs, maintaining an acceptable balancing record while processing transactions accurately and efficiently.
Comply with all established operational processes and procedures.
Qualifications:
A high school diploma or GED is required.
A college degree is preferred, or at least one year of demonstrated experience in delivering exceptional customer service within the financial services or retail sectors.
A leadership demeanor is essential.Strong written and verbal communication skills, including professional grammar and demeanor, are required.
Must be willing to travel as necessary for training purposes.
Candidates under consideration will undergo additional background checks as mandated by regulatory authorities.
All employees are responsible for serving as risk managers within their roles by understanding, reporting, responding to, managing, and monitoring the risks they encounter daily, as outlined in Dollar Bank's risk management program.
Employment Status:
Full-time
FLSA Status:
Non-Exempt
Schedule:
Rotating Schedule
Monday-Thursday 8:30am-5:30pm
Friday 8:30am-6:30pm
Saturday 8:30am-1:30pm
Benefits:
Full-time employees are eligible for a comprehensive benefits package that includes medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
Equal Opportunity Statement:
Dollar Bank is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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