Banking Services Supervisor

2 weeks ago


Virginia Beach, Virginia, United States Dollar Bank Full time

Position Summary:
Become an integral part of a diverse and customer-focused team at Dollar Bank, the largest mutual bank in the nation.

We are dedicated to fostering an inclusive community bank that prioritizes customer investment, employee empowerment, and community enhancement.

The Banking Services Supervisor plays a crucial role in fulfilling this mission by delivering outstanding customer service and engaging in meaningful interactions with clients to cultivate and expand relationships by suggesting banking products and services (such as checking accounts, savings accounts, credit cards, loans, and digital banking solutions) tailored to their needs.

You will undergo a comprehensive four-month paid training program designed to equip you with the skills to make informed recommendations using a consultative sales methodology.

Additionally, you will learn the processes for branch operations, including opening and closing procedures, while applying sound judgment in addressing customer inquiries and concerns.


Key Responsibilities:

Utilize a consultative sales approach to enhance customer relationships by presenting additional products and services during account openings and all service interactions within the branch.

This will be accomplished through effective customer engagement and lobby interactions, while consistently upholding the highest standards of professionalism, integrity, and ethics.

Contribute to the growth and retention of both deposit and loan customers by initiating new customer relationships through proactive outreach efforts.
Exhibit sound decision-making abilities concerning risk, profitability, operational integrity, and customer service in every interaction.
Perform teller duties as required by branch needs, maintaining an acceptable balancing record while processing transactions accurately and efficiently.
Comply with all established operational processes and procedures.

Qualifications:
A high school diploma or GED is required.

A college degree is preferred, or at least one year of demonstrated experience in delivering exceptional customer service within the financial services or retail sectors.

A leadership demeanor is essential.
Strong written and verbal communication skills, including professional grammar and demeanor, are required.
Must be willing to travel as necessary for training purposes.

Candidates under consideration will undergo additional background checks as mandated by regulatory authorities.


All employees are responsible for serving as risk managers within their roles by understanding, reporting, responding to, managing, and monitoring the risks they encounter daily, as outlined in Dollar Bank's risk management program.

Adherence to regulatory laws and company policies is a fundamental aspect of all position descriptions.

Employment Status:
Full-time

FLSA Status:
Non-Exempt

Schedule:
Rotating Schedule

Monday-Thursday 8:30am-5:30pm

Friday 8:30am-6:30pm

Saturday 8:30am-1:30pm

Benefits:


Full-time employees are eligible for a comprehensive benefits package that includes medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

Equal Opportunity Statement:
Dollar Bank is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

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