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Banking Operations Supervisor

2 months ago

Virginia Beach, Virginia, United States Dollar Bank Full time

Position Overview

Become a vital member of the energetic team at Dollar Bank, recognized as the largest mutual bank nationwide. Our dedication to diversity and community engagement distinguishes us within the financial sector. As a Banking Operations Supervisor, you will be instrumental in providing outstanding customer support and nurturing enduring relationships with clients through tailored product suggestions and service solutions.

Participate in an extensive four-month training program designed to equip you with the expertise needed to offer consultative sales advice and make well-informed choices to meet customer requirements.

Core Responsibilities
  • Utilize a consultative sales methodology to strengthen customer connections by recommending pertinent products and services during client interactions. Maintain professionalism, integrity, and ethical standards consistently.
  • Promote deposit and loan expansion by forging new customer relationships through proactive outreach efforts.
  • Exhibit sound judgment in overseeing risk, profitability, operational compliance, and customer satisfaction in all engagements.
  • Perform teller functions as necessary, ensuring precise and efficient transaction handling while keeping accurate records.
  • Adhere strictly to established operational guidelines and procedures.
Required Qualifications
  • High school diploma or GED is mandatory.
  • A college degree is preferred, or at least one year of experience in delivering exceptional customer service within financial or retail environments.
  • Strong leadership capabilities are essential.
  • Outstanding written and verbal communication skills with a professional demeanor.
  • Willingness to travel for training sessions as required.
  • Background checks are mandatory as per regulatory standards.
Benefits Overview

Full-time employees benefit from a comprehensive package that includes medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership support. Part-time employees are also eligible for 401(k) with immediate vesting, tuition reimbursement, and gym membership support.