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Retail Banking Branch Leader

2 months ago

Virginia Beach, Virginia, United States The Old Point National Bank Full time
Job Overview

Position Summary:
Under general supervision, this role is accountable for the daily operations of the branch and the oversight of staff. A thorough understanding of branch operational methods, systems, policies, and procedures is essential.

This position requires the ability to manage sensitive and confidential information with the utmost discretion, ensuring strict compliance with established policies and procedures, while maintaining a comprehensive understanding of branch operational protocols to ensure security.


Key Responsibilities:
  • Oversee daily branch operations, sales management, and the development of retail branch personnel.
  • Exhibit leadership in managing the daily functions of the branch.
  • Evaluate and authorize consumer loans within the designated lending authority.
  • Facilitate the processing of small business loans.
  • Deliver exceptional customer service to support relationship management efforts.
  • Utilize sales management and organizational expertise to align with the bank's relationship management objectives.
  • Drive branch production and growth initiatives.
  • Meet assigned sales targets.
  • Conduct weekly sales meetings, training sessions, and team huddles.
  • Implement effective talent management strategies, including coaching, counseling, and performance evaluations for branch staff.
  • Participate in required meetings and training sessions.
  • Represent the bank at community events and functions, leveraging opportunities to promote the institution and foster new business relationships.
  • Comply with SAFE Act regulations when functioning as a mortgage loan originator.
  • Ensure all work is performed in accordance with applicable regulations, policies, and procedures.

Qualifications:
  • High School diploma or GED with additional studies in business, banking, or finance preferred.
  • A minimum of 2 years of experience in retail branch banking.
  • At least 2 years of supervisory experience.
  • Comprehensive knowledge of banking products and services.
  • Strong verbal and written communication skills.
  • Intermediate proficiency in MS Word, Excel, and Outlook, with the ability to learn job-specific software.
  • Excellent organizational skills with the capability to manage multiple priorities.
  • Strong interpersonal skills with proven customer service and sales experience.
  • Maintain registration with the federal registry system (NMLS) and uphold a good standing status under SAFE Act requirements, including maintaining the unique identifier number when acting as a mortgage loan originator.