Hotel Operations Supervisor

2 weeks ago


Virginia Beach, Virginia, United States Crestline Hotels & Resorts Full time

Crestline Hotels & Resorts is seeking a dedicated individual with a true passion for hospitality to become a vital part of our leadership team as the Hotel Operations Supervisor.

Position Overview

The Hotel Operations Supervisor plays a crucial role in delivering an outstanding experience for every guest while optimizing hotel profitability. This position ensures that all operational activities are conducted with professionalism, adhering to established standards and delivering exceptional service.

Key Responsibilities

  • Develop and implement innovative strategies to enhance guest satisfaction and drive revenue growth.
  • Collaborate effectively with all operational team members and other hotel departments to consistently exceed guest expectations.
  • Proactively anticipate the needs of guests and staff, responding promptly to ensure a positive experience.
  • Foster strong guest relations by ensuring a welcoming atmosphere from check-in to check-out.
  • Analyze guest feedback and implement strategies to improve service quality and address any shortcomings.
  • Ensure all operational staff receive comprehensive training to meet established standards.
  • Support department supervisors in their professional development and personal growth.
  • Investigate and resolve guest complaints regarding service or accommodations promptly.
  • Monitor financial records, including budgets and payroll, to ensure compliance with authorized expenditures.
  • Establish performance standards for personnel and customer service excellence.
  • Review operational procedures to identify opportunities for enhancing service, performance, and safety.
  • Assist in employee relations activities, including training programs, personnel issues, and performance evaluations.
  • Provide leadership and mentorship to the operations team.
  • Maintain comprehensive knowledge of all operational policies and service procedures.
  • Conduct regular inspections of operational areas to ensure high standards of cleanliness and organization.
  • Prepare financial forecasts for departmental operations on a weekly, monthly, quarterly, and yearly basis.
  • Ensure the security of public areas within the hotel.
  • Establish supply and equipment par levels to maintain operational efficiency.
  • Lead daily pre-shift meetings to communicate essential information for business operations.

Qualifications

High School Diploma or equivalent required; a Bachelor's Degree is preferred. Proficiency in computer skills is essential, with familiarity in Microsoft Office being advantageous. Experience with hotel management systems is required.

Crestline Hotels & Resorts is proud to be an Equal Opportunity Employer/Affirmative Action Employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.



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