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Banking Services Supervisor

2 months ago

Virginia Beach, Virginia, United States Dollar Bank Full time

Position Overview

Become a vital member of the innovative team at Dollar Bank, recognized as the largest mutual bank nationwide. Our dedication to diversity and community engagement distinguishes us within the financial sector. As a Banking Services Supervisor, you will be instrumental in providing outstanding customer service and nurturing enduring relationships with clients through tailored product suggestions and service offerings.

Participate in an extensive four-month training program designed to equip you with the necessary skills to offer consultative sales advice and make well-informed decisions to meet customer requirements.

Primary Responsibilities
  • Utilize a consultative sales methodology to strengthen customer relationships by recommending pertinent products and services during client interactions. Maintain professionalism, integrity, and ethical standards consistently.
  • Promote deposit and loan growth by forging new customer relationships through proactive outreach efforts.
  • Exhibit sound judgment in managing risk, profitability, operational compliance, and customer satisfaction in all engagements.
  • Perform teller responsibilities as needed, ensuring precise and efficient transaction processing while keeping accurate records.
  • Adhere strictly to established operational protocols and procedures.
Required Qualifications
  • High school diploma or GED is mandatory.
  • A college degree is preferred, or at least one year of experience in delivering exceptional customer service within financial or retail environments.
  • Strong leadership skills are essential.
  • Outstanding written and verbal communication abilities with a professional demeanor.
  • Willingness to travel for training sessions as required.
  • Background checks are mandatory in accordance with regulatory standards.
Benefits Summary

Full-time employees receive a comprehensive benefits package, which includes medical, dental, vision, a 401(k) plan with immediate vesting, tuition reimbursement, and a gym membership subsidy. Part-time employees are also eligible for a 401(k) plan with immediate vesting, tuition reimbursement, and a gym membership subsidy.