Retail Operations Supervisor

2 weeks ago


Taunton, Massachusetts, United States Telefonica Full time

Retail Operations Supervisor

Location: United Kingdom

At Telefonica, we value diversity and strive to create an inclusive environment for all our team members.

As a vital link between our customers and the broader organization, your role will be to embody our core values through effective leadership of a team ranging from 5 to 15 members. Retail excellence is the standard we uphold daily, ensuring that every decision prioritizes the customer experience. You will work collaboratively within a diverse team to deliver a unique customer journey, guided by our principles of being bold, open, and trusted.

Your Responsibilities:

  • Foster a high-performing, motivated, and engaged team by leading, coaching, and inspiring.
  • Encourage team members to engage with customers, ensuring they understand their needs and recommend suitable products and services.
  • Oversee individual performance and facilitate team development to meet and exceed business objectives, store standards, and compliance requirements.
  • Assist the Store Leader in daily operations and management of the team.
  • Travel for store visits and team meetings may be required, with potential weekend and evening commitments.

Key Duties Include:

  • Empowering your team to engage in meaningful conversations with customers.
  • Monitoring daily store performance and delivering essential business updates to the team.
  • Leading team performance alongside the Store Leader and conducting regular one-on-one meetings.
  • Providing consistent and effective feedback and coaching to nurture talent within the store.
  • Demonstrating a passion for Telefonica's products and services, becoming a knowledgeable resource for the team.
  • Ensuring compliance with company policies and procedures through effective use of in-store systems.
  • Maximizing store productivity and efficiently managing staff schedules.
  • Maintaining adherence to key compliance standards, including health and safety, cash management, and stock control.
  • Taking charge of store appearance and fostering a sense of pride in the workplace.

What We Seek:

  • Experience in a fast-paced environment, with a focus on achieving targets and deadlines.
  • A proactive leader who inspires and develops teams to excel.
  • Strong coaching abilities and effective communication skills.
  • Agility to adapt to changing business needs.
  • Commercial awareness and a commitment to delivering exceptional customer experiences.
  • Interest in technology and mobile solutions.

Compensation and Benefits:

We offer a competitive compensation package, including potential bonuses, health care, and flexible benefits. We support personal development through access to learning platforms and are open to flexible working arrangements to promote a healthy work-life balance.

Join us at Telefonica, where we encourage you to embrace boldness every day and embark on an exciting career journey.



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