Operations Supervisor
1 day ago
Berman Physical Therapy is a rapidly growing Physical Therapy clinic that has experienced tremendous growth in the last few years. We are committed to providing high-quality patient care and exceptional service to our community.
Job Title: Operations SupervisorWe are seeking a highly motivated and organized Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for managing the day-to-day operations of our clinic, ensuring that all internal procedures are documented, developed, and adhered to by staff.
Key Responsibilities:- Ensure company weekly, monthly, and quarterly KPIs are met and reported to the CEO with a written summary
- Develop and regularly update online company process and procedures library
- Company rituals - ensure daily/weekly/monthly company rituals are continually developed and current ones adhered to
- Foster deeper relationships with customers and clients and vendors
- Performance reviews of staff (document with summary given to CEO)
- Continually review and evolve employee scorecards (responsibilities/expectations/KPIs)
- Organize and plan all external events/meetings for CEO, client-appreciation events, and team-building events/activities
- Analytical skills: Draw insightful conclusions from data/KPIs and report back to CEO
- Process and system orientated with experience of using CRM software, Google Drive
- Experience of working with company KPIs (and an exceptional understanding of what activity impacts those KPIs)
- You will be skilled at planning, organizing, scheduling, and budget in an efficient, productive manner
- Able to focus on key priorities
- Ability to follow through on commitments: live up to verbal and written agreements regardless of personal cost
- Learn quickly and have an ability to quickly and proficiently understand and absorb new information
- Attention to detail - not let important details slip through the cracks or derail a project
- Persistence - tenacity and willingness to go the distance to get something done
- Proactivity - act without being told what to do. Bring new ideas to the company
- Experience with hiring and firing
- Provide you with ongoing training and support in the field of management/leadership
- Opportunity to develop and grow a team while simultaneously growing your own management and leadership skills
- Paid time off
Type: Full-time
Salary: $45,000.00 to $55,000.00/year
Location: This role is an office-based position located in Naples, FL
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