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Service Operations Supervisor

2 months ago

Naples, Florida, United States Terminix International Full time
Join Our Team as a Service Operations Supervisor

Benefits: Enjoy immediate benefits from day one for full-time colleagues with no waiting period. For detailed information about our benefits, please see below.

As a proud member of the Terminix International family, we are recognized as a global leader in pest management and related services across numerous countries. We take pride in being a reliable partner to many prominent brands, serving both consumer and business clients across various sectors.

Our mission is to "protect people, enhance lives, and preserve the planet," and we are committed to upholding our legacy of excellence.

Key Responsibilities:
As a Service Operations Supervisor, you will be tasked with training, guiding, and developing a team of specialists. Your role will be crucial in achieving sales and revenue targets, fostering client loyalty and retention, and ensuring that our team delivers exceptional service to our clients.

Your management duties will encompass:
  • Overseeing daily operations of specialists to ensure superior customer service.
  • Providing direction to staff across all operational, service, and client care aspects.
  • Managing the financial performance of operations, focusing on revenue growth and expense management.
  • Conducting daily travel throughout the territory to engage with clients, support specialists, and collaborate closely with the sales team on business development.
  • Working a flexible schedule, including early mornings and weekends as necessary.
  • Submitting required weekly, monthly, and yearly reports.

Qualifications:
To be successful in this role, you should possess:
  • A Bachelor's degree (preferred but not mandatory).
  • 3-5 years of experience in a management position with a focus on customer service.
  • A proven track record in training, mentoring, and coaching service professionals.
  • Excellent verbal and written communication skills.
  • Experience in a route-oriented service environment is advantageous.
  • The ability to obtain and maintain necessary licenses/certificates as mandated by federal, state, and local regulations.
  • A valid driver's license and the ability to pass a motor vehicle record check.

Why Work With Us?
A career with Terminix International offers a pathway filled with opportunities for professional growth. We pride ourselves on being a high-performance team that values internal promotions. We provide competitive compensation and many roles come with performance incentives.

Total Rewards Program Includes:
  • Professional and Personal Growth: Multiple avenues for career advancement and access to training and development programs.
  • Health and Wellness: Comprehensive health benefits including medical, dental, vision, disability, and life insurance.
  • Savings and Retirement: A 401(k) retirement plan with company-matching contributions.
  • Work-Life Balance: Vacation days, sick days, company-paid holidays, and a focus on health, safety, and flexibility.

We seek individuals who aspire to make a positive impact in the communities we serve. If you are passionate about delivering exceptional service, we encourage you to consider this opportunity.

This company maintains a drug-free workplace and is proud to be an Affirmative Action (AA) and Equal Opportunity Employer (EOE), inclusive of veterans and individuals with disabilities.