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Medical Office Coordinator

2 months ago

Louisville, Kentucky, United States Intermountain Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.

Key Responsibilities
  • Front Desk Operations: Greet patients, answer phone calls, and respond to messages in a timely and professional manner.
  • Scheduling and Registration: Schedule patient appointments, register patients, and update demographic information in our registration system.
  • Insurance and Billing: Verify insurance information, obtain authorizations, and process payments in a timely and accurate manner.
  • Customer Service: Provide exceptional customer service to patients, addressing their concerns and resolving issues in a professional and courteous manner.
  • Record Keeping: Maintain accurate and up-to-date patient records, including medical history, test results, and treatment plans.
  • Team Collaboration: Work collaboratively with other healthcare professionals to ensure seamless patient care and efficient office operations.
Requirements
  • High School Diploma or Equivalent: Required
  • Customer Service Experience: Preferred
  • Medical Terminology Knowledge: Preferred
  • Strong Communication Skills: Required
  • Attention to Detail: Required
  • Ability to Multitask: Required
Work Environment

Our medical office is a fast-paced and dynamic environment that requires strong organizational and communication skills. As a Patient Service Representative, you will work in a team-oriented setting, providing exceptional patient care and maintaining accurate records.

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) retirement plan. Our team is committed to providing a positive and supportive work environment that promotes work-life balance and career growth.