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Office Coordinator
1 month ago
We are seeking a highly organized and customer-focused Office Coordinator to join our team at GarageCo Intermediate LLC. As a key member of our operations team, you will be responsible for ensuring smooth office functioning and delivering exceptional customer service.
Key Responsibilities:
- Greet visitors and customers in a professional and friendly manner.
- Handle basic customer service inquiries and resolve issues or escalate them to the appropriate personnel.
- Keep records of visitor and client interactions.
- Collaborate with other administrative staff to ensure smooth office operations.
- Assist walk-in customers with inquiries and orders for parts over the counter.
- Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
- Schedule all service requests from customers and confirm appointments.
- Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
- Assist field technicians during the day as needed, providing logistical support and coordination.
- Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
- Assist with filing and administrative tasks as needed to support office operations.
- Answer phones - this position is first in line to answer phones during standard business hours of 8:00-5:00
Requirements:
- At least one year experience in customer service role
- Excellent interpersonal and communication skills to greet visitors and customers professionally and handle customer inquiries effectively.
- Ability to resolve issues promptly and escalate complex matters appropriately.
- Attention to detail and organizational skills to maintain accurate records.
- Ability to work collaboratively with administrative staff.
- Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
- Proficiency in scheduling appointments and managing service requests from customers.
- Skilled in Microsoft Office Suite, Teams, and Outlook Email
Benefits:
We are proud to offer a robust benefits package to our Team Members including:
- Competitive salary
- Medical, dental, and vision insurance with multiple plan options
- Short- and Long-Term Disability
- Employer-paid Life Insurance with buy-up options
- Accident Care
- Hospital Indemnity
- 401(k) with Employer Match
- Generous Paid Time Off (PTO)
- Paid Holidays
- Team Member Recognition & Reward Programs
Core Values:
At GarageCo Intermediate LLC, we base our actions on the following core values and request the same from all Team Members:
- Teamwork - we operate as a team and succeed together.
- Grit - we have the courage, strength, and character to persevere.
- Sincerity - we are transparent and trustworthy.
- Development - we strive for continuous improvement, both professionally and personally
We are an (EOE) Equal Opportunity Employer.