Automotive Customer Service Consultant
2 weeks ago
The position of an Automotive Customer Service Consultant involves welcoming clients promptly upon their arrival in the service area, gathering their details, and accurately documenting all vehicle issues as described by the client. This role also necessitates advising on essential maintenance based on the vehicle's age, mileage, and service history, while providing a precise estimate of labor and parts costs.
Successful candidates should possess excellent time management abilities and a demonstrated history of meeting or exceeding performance targets. This role demands exceptional communication skills, as it is crucial to keep clients informed about the status of their vehicle throughout the service process. The consultant will also ensure that the final bill aligns with the services rendered and will clarify all completed tasks and charges to the clients. Regular interaction with clients requires a professional demeanor, a positive attitude, high energy, and outstanding customer service capabilities.
What We Offer:
- Competitive compensation based on experience
- Medical, Dental, Vision, and Life Insurance options
- 401K plan available
- Paid vacation after one year
- Equal Opportunity Employer
- At least 1 year of experience in a service advisor role is essential - please refrain from applying without prior dealership experience
- Valid driver's license with a clean driving record
- Experience with Dealertrack is preferred
- Background with Chevrolet, Ford, and/or Buick is advantageous
- Customer Satisfaction Index (CSI) focused
- Ability to thrive in a high-volume, fast-paced environment
- Positive and engaging personality
- Exceptional verbal communication skills; must articulate clearly and professionally
- Professional appearance is required
- Capability to function in a structured environment while adhering to attendance policies and scheduling requirements, including evenings and weekends
- Ability to maintain high standards of professionalism, teamwork, organization, and customer service
Pioneer-Family Automotive is a family-owned automotive group with over 40 years of experience in the industry. Our focus is on automotive sales, service, and ensuring customer satisfaction. We are committed to providing a supportive and engaging work environment.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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