Customer Service Specialist

2 months ago

Marietta, Ohio, United States Worldwide TechServices Full time

Job Summary:

The Customer Service Engineer position at Worldwide TechServices is an intermediate role that requires technical expertise and excellent communication skills. As a key member of our team, you will be responsible for providing top-notch support to our clients, ensuring their technology-based products are functioning optimally.

Key Responsibilities:

  • Perform advanced troubleshooting and repair activities for a variety of technology-based products, including PCs, desktops, laptops, tablets, and printers.
  • Provide exceptional support to our valued clients, responding to their needs in a timely and professional manner.
  • Collaborate with our service desk team to ensure seamless communication and efficient issue resolution.
  • Perform Install/Move/Add or Change (IMAC) activities, ensuring minimal disruption to our clients' operations.
  • Display outstanding technical and professional services skills at all times, meeting and exceeding our customer service satisfaction levels.
  • Proactively communicate with clients and service desk personnel regarding repair status, arrival times, and estimated repair times.
  • Stay up-to-date with all documented service operations policies and procedures, ensuring compliance and adherence.

Requirements:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
  • Maintain all required OEM certifications as directed by management.
  • Knowledge of relevant software and hardware systems, including ITIL methodologies.
  • A+ certification is desired, with additional customer-specific certifications or training as required.

Preferred Skills:

  • Excellent communication and customer-facing skills.
  • Strong oral, written, and interpersonal skills.
  • Ability to follow instructions and processes with minimal supervision.
  • Ability to lift and move various computer equipment up to 50 lbs.

Additional Requirements:

Additional requirements may exist if an offer of employment is extended.

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