Technical Support Engineer
7 days ago
We are seeking a highly skilled and experienced IT Field Support Specialist to join our team at DPR Construction. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal employees and external business partners.
Key Responsibilities- Technical Support: Provide timely and effective technical support to employees and business partners, including troubleshooting and resolving technical issues with laptops, mobile devices, and network devices.
- Field Support: Visit job sites and offices to install and maintain software, hardware, and networks, and to provide technical assistance as needed.
- Incident Management: Create, track, and resolve incidents and tasks in our asset management system, and record and audit equipment using established processes.
- Security and Compliance: Maintain company security through established tools and processes, and follow ITIL processes for incident and problem management.
- Training and Development: Provide IT training to new employees and document best practices and known fixes in our knowledge base.
- Process Improvement: Contribute to the overall effectiveness of our IT organization by providing input for technical and process improvements.
- Technical Skills: Proficiency in networking protocols (TCP/IP, DHCP), video conferencing and scheduling hardware/software, and experience supporting Windows and MAC environments.
- Education: AA degree in Computer Science or related field, or equivalent related work experience.
- Experience: 5+ years experience in Technical Support role, 2+ years experience in Field Support role, and AEC industry experience a plus.
This is a salaried position based in our Tampa office, with some travel to local sites and offices in the Central Florida area. The ideal candidate will be able to lift 50 lbs and handle occasional strenuous physical activity.
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