LensCrafters - Retail Operations Supervisor

2 weeks ago


Madison, Wisconsin, United States Luxottica Full time
Company Overview

At LensCrafters, we are dedicated to enhancing people's vision. Our success is driven by a diverse team committed to excellence.

As part of Luxottica, a leader in the eyewear industry, we have set a high standard for quality in vision care for over 35 years.

Position Summary

The Retail Operations Supervisor serves as a key leader in the absence of the Store Manager, embodying the role of a business owner within the marketplace and the LensCrafters organization.

This position represents LensCrafters as the premier destination for all vision-related needs in the community while achieving critical performance metrics.

Key Responsibilities
  • Drive quality and improvement to surpass all key performance indicators (KPIs), including:
    • Comparable Sales
    • Sales to Plan Percentage
    • Customer Conversion and Count
    • Comparable Growth
    • Increased Store Traffic
    • Store Profitability
    • Continuity of Care and Exam Growth
    • Net Promoter Score

Demonstrate a strong understanding of retail operations to achieve positive sales results while analyzing market trends and competitors.

Collaborate with the Store Manager to lead and develop the team, providing clear and constructive feedback to enhance performance.

Ensure adherence to visual merchandising directives and maintain an appealing store environment.

Foster positive relationships with healthcare professionals and promote compliance with all company policies.

Perform necessary administrative tasks and maintain a flexible schedule, including evenings and weekends.

Qualifications
  • High School diploma or equivalent
  • Minimum of 1 year of management or supervisory experience
  • Understanding of retail operations, processes, and policies
  • Strong mathematical skills
  • Proficiency with cash registers, computers, and calculators
  • Excellent command of the English language for communication
  • Strong interpersonal and listening skills
  • Demonstrated sales proficiency and problem-solving abilities
Preferred Qualifications
  • College degree or equivalent experience
  • Previous leadership experience in retail or customer service
  • Basic knowledge of optics
  • Familiarity with current store merchandise
  • State licensure or ABO Certification (if applicable)

Employee compensation is determined by various factors, including geography, experience, qualifications, and local minimum wage laws. A competitive bonus and/or commission plan may also be offered, complementing a comprehensive total rewards package.

Benefits may include healthcare, retirement savings, paid time off, and employee discounts.

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any protected characteristics.



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