Retail Operations Manager

7 days ago


Madison, Wisconsin, United States Shoe Carnival Full time
About the Role

We are seeking a highly motivated and experienced Floor Supervisor to join our team at Shoe Carnival. As a key member of our retail operations team, you will play a critical role in driving sales, improving customer satisfaction, and maintaining store appearance and merchandising standards.

Key Responsibilities
  • Assist the Store Manager in all operational and leadership aspects of the store, including sales, customer service, and inventory management.
  • Drive sales and customer satisfaction by implementing effective sales strategies and providing excellent customer service.
  • Train and coach store associates to ensure they have the skills and knowledge needed to provide exceptional customer service and meet sales targets.
  • Maintain store appearance and merchandising standards by ensuring that the store is well-organized, clean, and visually appealing.
  • Manage inventory and handle logistics, including receiving, stocking, and processing merchandise.
Requirements
  • 2+ years of retail sales or customer service experience required.
  • Some previous supervisory experience preferred but not required.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Strong leadership and customer management abilities.
  • Customer service-oriented with in-depth knowledge of basic business management processes.
  • Excellent communication and interpersonal skills.
Total Rewards
  • Career path opportunities.
  • Daily pay.
  • Employee discount.
  • Flexible scheduling.
  • Positive work environment.


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