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Retail Operations Coordinator

2 months ago

Madison, Wisconsin, United States SpartanNash Full time
Retail Operations Coordinator

Position Overview:

Under the guidance of the Assistant Operations Director, the Retail Operations Coordinator works in partnership with Store Directors and Department Managers to enhance daily functions, performance metrics, and profitability across retail locations. This role is pivotal in assisting the operations team with the planning, organization, and coordination of business operations. The Retail Operations Coordinator is dedicated to continuously collaborating with the Assistant Operations Director to refine operational systems, processes, and policies.

Key Responsibilities:

  • Strategically plans, prioritizes, and implements initiatives efficiently and effectively.
  • Conducts thorough research, analysis, and documentation to provide comprehensive insights on proposed initiatives aimed at resolving complex challenges and enhancing operational efficiencies.
  • Facilitates and ensures follow-through on specialized projects as directed by Operations leadership.
  • Coordinates interdepartmental efforts to maximize productivity.
  • Works closely with Store Directors, the Director of Employee Development, Marketing, and ownership to guarantee that training, skills, and resources are effectively utilized.
  • Inspires, mentors, and reinforces the company culture, customer service standards, and performance expectations among all staff members.
  • Trains and mentors team members to cultivate talent within the store environment.
  • Imparts expert knowledge through training and development, enabling department managers to meet store objectives.
  • Guides department managers in all facets of financial oversight: sales forecasting, inventory management, merchandising for sales and profitability, and labor scheduling.
  • Establishes and monitors benchmarks for quality, variety, and overall product presentation, store conditions, and customer service levels.
  • Upholds the highest standards of customer service and hospitality throughout the retail locations.
  • Exhibits enthusiasm for the brands, products, services, and solutions available to customers.
  • Adds value by responding to management inquiries and fulfilling special reporting requests.
  • Remains informed about current market trends and industry forecasts.
  • Performs additional duties as assigned, including stepping in as Manager on Duty or Department Manager when necessary.
  • Possesses a keen attention to detail while maintaining a broader perspective.

Qualifications:

  • High school diploma or equivalent (GED) is required.
  • Bachelor's Degree is preferred.
  • Experience in grocery retail management and leadership, particularly in perishable goods.
  • Ability to manage multiple tasks and work autonomously.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.

Physical Requirements:

Physical demands include the ability to lift and/or move up to 20 pounds, as well as sitting, standing, and walking in a typical office environment. Travel may be necessary based on job assignments.