Lead Customer Service Representative

7 days ago


Schaumburg, Illinois, United States Golf Rose Animal Hospital Full time
About the Role

Golf Rose Animal Hospital is seeking a highly skilled and compassionate Customer Service Lead to join our team. As a key member of our hospital staff, you will be responsible for providing exceptional customer service and support to our clients and their pets.

Key Responsibilities
  • Client Communication: Respond to client inquiries, provide information on animal care and services, and resolve any issues or concerns in a professional and empathetic manner.
  • Scheduling and Coordination: Schedule appointments and surgeries, and coordinate with veterinarians and other staff members to ensure seamless patient care.
  • Financial Management: Process payments, manage cash drawers, and maintain accurate financial records.
  • Team Support: Provide training and guidance to new staff members, and collaborate with other team members to achieve our hospital's goals.
  • Client Relations: Foster strong relationships with clients, and provide exceptional customer service to ensure their satisfaction and loyalty.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Prior experience in customer service or a related field, preferably in a veterinary setting.
  • Skills: Excellent communication and interpersonal skills, ability to multitask and work in a fast-paced environment, and proficiency in computer software and systems.
  • Values: Demonstrated commitment to our hospital's core values, including compassion, integrity, and excellence.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Environment: A dynamic and supportive team environment, where collaboration and compassion are valued.


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