Customer Service Representative

2 days ago

Schaumburg, Illinois, United States RHM Staffing Solutions Full time

About RHM Staffing Solutions

RHM Staffing Solutions is a leading provider of technical, professional, and engineering recruiting and staffing services. With a long history of customized recruiting and placement solutions, we continually place the best candidates at all levels of skill and expertise.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Welcome and greet incoming traffic at local offices.
  • Attend daily office meetings with prepared updates and announcements.
  • Collect and submit timecards on a weekly basis to the payroll team.
  • Update and maintain client master lists.
  • Onboard new clients and input data into our CRM system.
  • Evaluate and process workers' compensation claims.
  • Conduct weekly audits of contractor unemployment claims.
  • Process all I-9 documentation.
  • Schedule drug screenings and conduct background checks.
  • Oversee and submit contractor holiday pay and PTO.
  • Set up new hire desks for internal employees.
  • Follow up with clients and contractors to resolve or close out pending items or questions.
  • Work closely with sales and recruiting teams to fulfill promises of support to clients and contractors.
  • Perform other duties as assigned.

Competencies We Look for

  • Service Mindset – We are looking for someone who is willing to go above and beyond for a customer or a peer, focusing on customer value, loyalty, and trust.
  • Teamwork – Our work is a collaborative effort between recruiting, sales, and customer support staff. We need someone who understands that to achieve a common goal or complete a task, we need to work together to identify the most effective and efficient way.
  • Time Management – We use time effectively and productively, involving organization, planning, and scheduling to get the job done in the allotted time.
  • Problem Solving – We are looking for someone who is willing to find a solution to a difficult or complex issue, starting with defining the problem, determining the cause, and implementing a solution.
  • Adaptability – We need someone who can adjust to a new or unpredictable condition, being flexible in soft skills such as communication, creative thinking, and problem-solving based on a change in need.
  • Coachability – We are looking for an individual who is willing and able to seek, be receptive to, and act on constructive feedback to drive individual development.

Qualifications

  • Bachelor's Degree
  • 1 year of administrative/data entry experience
  • 1 year of customer service experience
  • Payroll experience is a plus

Compensation and Benefits

We offer a competitive base salary plus performance-based commission, and an exceptional benefits package including comprehensive medical/dental/vision plan, a 401(k) savings plan, and vacation pay. We strive to make our people the best, because our people make the difference.

RHM Staffing Solutions is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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