Medical Support Specialist

5 days ago

Boston, Massachusetts, United States Tufts Medical Center Full time

Job Summary

This role focuses on providing professional and non-professional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following nursing support duties:

Nursing Support Duties

  • Provides basic care services to patients, but does not have an RN or LPN license.
  • Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit.
  • A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience.
  • This role will be most commonly applied to patient care and/or scientific/laboratory jobs.
  • An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and requiring vocational or technical education.

Responsibilities

  • Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources by making continual adjustments in room utilization and assignment.
  • Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data.
  • Exercises a high degree of customer service in all interactions with patients, internal and external customers. Provides a safe, comfortable, and clean environment for patients and families.
  • Assists provider, patient, and patient's family with admitting patient into the hospital. Makes out clothing list and facilitates smooth transition to inpatient unit.
  • Escorts patient to exam room and prepares patient for provider visit. Checks to ensure patient comfort, privacy, and safety.
  • Ensures patient and personal safety. Determines fall risk and implements appropriate measures. May sit with a patient who needs monitoring.
  • Prepares exam room for each patient in accordance with needs of patient's visit.
  • Assists and/or chaperones providers/nursing with physical exams, treatments, and procedures as necessary.
  • Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient's stated level of pain, and reviews list of medications with patient.
  • Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
  • Performs Point of Care Testing (POC) as ordered including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
  • May be required to perform phlebotomy.
  • Assists in arranging for diagnostic testing, surgery, and in-patient admissions under direction of the nurse or physician.
  • Assists with patient billing by ensuring CPT code, diagnosis code and all supplies and procedures are indicated on charting.
  • Ensures outside paperwork is scanned into patient's electronic medical record. Processes and tracks referrals and prior authorizations as requested/ordered by provider. Notifies provider of patient requests for referrals and prescription renewals.
  • Uses proper techniques and procedures for hazardous waste disposal, universal precautions and for body mechanics. Maintains clinic rooms according to infection control and cleaning policies.
  • Stocks, maintains, and rotates supplies in clinic rooms daily according to clinic demands. Monitors expiration dates. Monitors supply inventory for clinic and orders supplies as needed. Maintains equipment.
  • Participates in unit specific quality improvement projects i.e. hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
  • Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate and messages, forwarding messages, and faxing.

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