IT Support Specialist

2 months ago


Boston, Massachusetts, United States TEKsystems Full time

About the Role:

We are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will play a critical role in maintaining the smooth operation of our IT services and ensuring the productivity of our end users.

Key Responsibilities:

1. Technical Support:

• Respond to and resolve IT incidents and requests in a timely and professional manner.

• Deploy and maintain software and hardware related components necessary to deliver IT services.

2. End User Training:

• Deliver periodic trainings on user-relevant topics to ensure end users have the necessary skills to utilize our IT systems effectively.

3. Software and Hardware Inventory:

• Maintain an accurate inventory of end user hardware and software.

• Ship equipment as necessary to ensure timely delivery.

4. System Administration:

• Maintenance and utilization of MDM system to ensure secure and efficient management of mobile devices.

• Configuration and maintenance of Active Directory policies and OUs to ensure seamless integration with our IT systems.

• Re-image laptops using system image provided to ensure consistency and efficiency.

5. Other Duties:

• Perform other duties as required or directed by the Manager to ensure the smooth operation of our IT services.

Requirements:

• Intermediate level of experience in IT support and technical services.

• Strong knowledge of software and hardware related components necessary to deliver IT services.

• Excellent communication and interpersonal skills to effectively interact with end users and technical teams.

Benefits:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)


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