IT Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will play a critical role in maintaining the smooth operation of our IT services and ensuring the productivity of our end users.
Key Responsibilities:
1. Technical Support:
• Respond to and resolve IT incidents and requests in a timely and professional manner.
• Deploy and maintain software and hardware related components necessary to deliver IT services.
2. End User Training:
• Deliver periodic trainings on user-relevant topics to ensure end users have the necessary skills to utilize our IT systems effectively.
3. Software and Hardware Inventory:
• Maintain an accurate inventory of end user hardware and software.
• Ship equipment as necessary to ensure timely delivery.
4. System Administration:
• Maintenance and utilization of MDM system to ensure secure and efficient management of mobile devices.
• Configuration and maintenance of Active Directory policies and OUs to ensure seamless integration with our IT systems.
• Re-image laptops using system image provided to ensure consistency and efficiency.
5. Other Duties:
• Perform other duties as required or directed by the Manager to ensure the smooth operation of our IT services.
Requirements:
• Intermediate level of experience in IT support and technical services.
• Strong knowledge of software and hardware related components necessary to deliver IT services.
• Excellent communication and interpersonal skills to effectively interact with end users and technical teams.
Benefits:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
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