Returns Operations Specialist

6 days ago


Phoenix, Arizona, United States Integrity Staffing Solutions Full time
About the Role

We are seeking a highly organized and detail-oriented Returns Operations Specialist to join our team at Integrity Staffing Solutions. As a key member of our operations team, you will be responsible for facilitating the product return and replacement process, providing support to our RMA Production Control and Vendor Returns teams, and ensuring seamless communication with customers and suppliers.

Key Responsibilities
  • Process RMA requests, including issuing credits to customers, system research, and contacts with Sales for issue resolution
  • Monitor repair parts pool for customer engagements and contact customers for Post-Production Services' warranty programs
  • Investigate and research root causes of defective and nonconforming product
  • Follow up with vendor returns group to expedite returned product with suppliers and provide data to supplier quality for trends in returned product
  • Investigate and resolve resale/costing issues with finance, as needed
  • Report RMA issuance and Vendor returns metrics
Requirements
  • 2+ years of experience in returns operations
  • Has developed knowledge and skills through formal training or considerable work experience
  • Works within established procedures with a moderate degree of supervision
  • Identifies problems and assesses each using standard procedures and makes sound decisions


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