Returns Quality Assurance Specialist

1 week ago


Phoenix, Arizona, United States The RealReal Full time

About the Role

The RealReal's Authentication Centers are where the magic happens. The Art & Science of Real comes to life within our facilities, combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Customer Returns Specialist, you will be responsible for inspecting and auditing items being returned, ensuring that they meet our high standards.

Key Responsibilities:

  • Conduct quality inspections on items being returned, including damages and validating the description of the item
  • Adhere to SOP production processes by confirming specifications and conducting visual and measurement inspections
  • Process adjustments and credits to customers' accounts
  • Update inventory as needed, including modifying original listings, designer, or size
  • Perform research on customer returns-related inquiries and exception items
  • Safely handle and care for luxury fashion items

What We're Looking For:

  • Ability to perform all required functions of the job in English
  • Strong attention to detail
  • Intermediate computer proficiency
  • Experience working in a high-volume, production-driven environment
  • Ability to follow directions while meeting productivity and accuracy standards in a fast-paced environment
  • Strong sense of teamwork and collaboration

Preferred Requirements:

  • Proficiency with Google Suite applications (Gmail, Sheets, Docs, Slides)
  • Experience processing retail returns
  • Knowledge of designer brands and experience handling luxury products

Benefits and Perks:

  • $50 in monthly food credits to purchase snacks and meals on site
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid parental leave
  • 18 Paid Time Off (PTO) Days and 10 Paid Holidays
  • State-of-the-art, climate-controlled warehouse facility

About The RealReal:

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer.



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