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RTO - Technical Support Specialist

2 months ago

Phoenix, Arizona, United States TEKsystems Full time
Position Overview: RTO - Technical Support Specialist
  • Contract Length: 5 Months
  • Essential Skills Required:
    1. Experience in help desk support
    2. Proficient in troubleshooting user hardware issues
    3. Familiarity with ticketing systems for documentation
  • Desired Attributes: Strong analytical skills, effective problem-solving abilities, proactive attitude, pleasant phone manner, and excellent communication skills
  • Work Setting: Must have a stable internet connection and a distraction-free home office environment
  • Work Arrangement: Remote role, candidates should be based in specific metropolitan areas
  • Interview Format: 15-minute video interview
  • Operational Challenge: Managing expected rise in technical support inquiries to maintain seamless operations

The organization is looking for Technical Support Specialists to facilitate their return-to-office strategy. Comprehensive training will be provided to equip specialists with knowledge of internal systems and tools, including ServiceNow for ticket management. Specialists will provide assistance to a substantial number of internal employees within a large corporation. Without this crucial support, employees may experience delays in technical assistance, which could hinder productivity and incur costs for the organization. If you possess the necessary skills and are ready to take on this role, we look forward to your application.