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Front Desk Representative

2 months ago

Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time
Job Summary

We are seeking a skilled Front Desk Agent to provide exceptional service to our guests at the Hampton Inn & Suites by Hilton-Buffalo Downtown. As the face of the hotel, you will be responsible for greeting guests, handling cash and credit transactions, and providing information about hotel services and amenities.

Key Responsibilities
  • Guest Service: Greet guests, complete check-in/check-out procedures, and obtain pertinent information.
  • Cash Handling: Handle cash, credit card information, and goods at the property.
  • Information Provision: Identify guest needs and provide relevant information about hotel services and amenities.
  • Reservation Management: Take reservations from incoming callers and update/cancel reservations in the system as requested.
Benefits
  • Paid Weekly: Receive paid weekly compensation.
  • Medical, Dental & Vision Insurance: Enjoy comprehensive health insurance benefits.
  • 401(k) Retirement Plan: Participate in a competitive 401(k) retirement savings plan with a generous employer match.
  • Paid Time Off: Receive paid vacation and sick time.
  • Paid Holidays: Enjoy paid holidays.
  • Tuition Reimbursement: Receive tuition reimbursement.
  • Flexible Spending Account: Utilize a flexible spending account for healthcare expenses.
  • Company Paid Life Insurance: Enjoy company-paid life insurance.
  • Short-Term Disability Insurance: Receive short-term disability insurance.
  • Long-Term Disability Insurance: Enjoy long-term disability insurance.
  • Employee Assistance Program: Access an employee assistance program.
  • Hotel Discounts: Enjoy hotel discounts for yourself, friends, and family.
  • Wellness Programs: Participate in wellness programs.
  • Employee Appreciation: Enjoy monthly employee appreciation activities and events.
  • Learning and Development: Access learning and development opportunities.
  • Employee Referral Program: Participate in an employee referral program.

Pay range: $16.50