Front Desk Supervisor
5 days ago
The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience. As a Front Desk Supervisor, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay.
Responsibilities- Customer Service: Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively, including check-ins, check-outs, and room assignments.
- Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are equipped to provide exceptional customer service.
- Problem-Solving: Anticipate and resolve any issues that may arise during a guest's stay, ensuring that their experience is positive and memorable.
- Communication: Maintain effective communication with all departments, including housekeeping, food and beverage, and maintenance, to ensure that guest requests are met and issues are resolved promptly.
- Education: High school diploma or equivalent required.
- Experience: At least 2-3 years of progressive experience in a hotel or related field.
- Skills: Excellent communication and problem-solving skills, with the ability to work well under pressure.
- Competitive Salary: $15.08-$22.62 per hour.
- Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and 401(k) retirement plan.
Aimbridge Hospitality is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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